A citizen-facing portal consolidating applications, payments and case tracking into one accessible, bilingual experience.
Services were scattered across legacy systems with different logins, languages and design standards. Accessibility compliance was mandatory.
Service design first: we mapped every journey, then built a bilingual, WCAG-compliant frontend over a unified API gateway with single sign-on.
One entrance for every service, measurably shorter completion times and a design system now reused across the entity.