A guest app and operations backend spanning booking, arrival, in-stay requests and loyalty across multiple properties.
Each property ran its own tools. Guests had to learn a new system at every stay, and the group had no single view of its customers.
One design system, one guest identity, one operations console. Mobile check-in, digital keys, requests routed to the right team and a loyalty layer that spans the portfolio.
A consistent guest journey across properties and a unified data layer the group now builds its services on.